Mark Leddy

Practice Manager, Camperdown Clinic

I’m Mark Leddy from Camperdown Clinic and as the Practice Manager I am responsible for ensuring that appropriate staffing levels are met to provide a service to our client base.

The Camperdown Clinic has been providing cradle to grave health care to a client base from the great ocean road through to Mount Elephant and Lismore. The Practice has been employing Registered Nurses in the role of Practice Nurses for approximately seven and a half years. We are also geared towards education of doctors and medical students and therefore recognise the need for professional development and maintenance of skills. The local hospital is manned by the General Practice doctors and has a highly proficient nursing staff caring for the inpatients.

Camperdown is located in the Corangamite Shire and is known as the lakes and craters region. The township has a steady population around 3,700 whilst the shire has a population of 18,000. We are two and a half hours west of Melbourne and one and a bit hours south of Ballarat. The Great Ocean road is a 30-40 min drive away.

Our Community is primarily farming and small business with a small percentage of welfare based families. Patients are cradle to grave with an increasing percentage of elderly patients.

Prior to utilising NAHRLS it was always a human resource issue having to utilise other staff to adjust their lifestyle to cover the Practice Nurse position when training was undertaken.

I heard about NAHRLS purely by chance; however I was glad that the initial conversation took place.

The assistance, guidance and professionalism were at the highest level. The whole evolution was undertaken with clear advice and, surprisingly, minimal paperwork. The high quality of candidates put forward allowed management to select the most appropriate for the locum cover position. If I had been recruiting for a full time Practice Nurse all three of the candidates would have been on my interview short list.

The great benefits of NAHRLS are no fees and charges. Our only financial commitment was to pay an hourly rate commensurate with the staff member being covered. NAHRLS covered costs associated with transport, accommodation and meals

I phoned NAHRLS as a staff member was attending a Pap Smear update but the course was being conducted 5 hours’ drive away. The requirement to ensure that our staff member was not placed at risk by driving up or returning on the same day meant that we could have them take an extra day to meet the travel needs and undertake the whole day update refreshed and focused. In this case without the ability to utilise NAHRLS the staff member’s accreditation may have lapsed as we could not cover her absence.

The ability to allow health providers a staffing resource through NAHRLS certainly encourages Managers to support the endeavours of their staff in maintaining currency and competency.

The Locum conducted themselves in a professional manner and performed all tasks required in an appropriate manner. Communication between admin and health providers was clear and concise. Medical notes were also well written.

I am quite sure that the locum, although only here for a short time, did enjoy the experience.

NAHRLS is easy, professional and the locum provided was high quality so I would not have any hesitation in recommending NAHRLS to others and using them again in the near future.